Customer Snapshot: AXA Insurance

AXA drives business improvement through CDC Respond, increasing customer satisfaction by 2%

In financial markets, AXA is a global leader in financial protection, with 51.5 million clients worldwide and over 110,000 employees.

Challenges

  • Build Customer-Centric Infrastructure
  • Improve customer relationships
  • Increase Customer Retention

Results

  • Identified process improvements that resulted in $4 million in savings to the business
  • Increased customer satisfaction by 2% within the first year
  • Reduced turnaround time for acknowledgment of complaints to 24 hours