Customer Snapshot: AvMed Health Plans

Leading not-for-profit health plan deploys the Pivotal Healthcare Insurance Product Suite to manage the complete sales cycle, including new business, renewals, and member relationships

AvMed Health Plans is Florida's largest not-for-profit health plan, improving access to healthcare for members in all major metropolitan areas of the state. AvMed offers fully insured and self-funded products for employer groups throughout Florida and Medicare plans in Miami-Dade and Broward Counties. Headquartered in Florida, AvMed has offices in Miami, Ft. Lauderdale, Palm Beach, Orlando, Tampa, Gainesville, and Jacksonville. For more information, visit www.avmed.org.

Challenges

  • Improve customer relationships
  • Improve Customer Service
  • Increase Customer Retention
  • Increase operational efficiencies
  • Increase Sales Force Effectiveness

Results

  • Enables the firm to automatically manage new business, track renewals, make off-cycle benefit changes, and perform other group maintenance activities while following company-wide sales and service best practices
  • Speeds up enrollment with a step-by-step online process that improves accuracy, dramatically reducing costs associated with incomplete information
  • Streamlines many common administrative processes, allowing the company to reduce administrative costs and application and renewal errors while improving the experience it provides to members