Customer Snapshot: CARF

Accreditation commission selected Pivotal CRM to streamline the application process for accreditation, enabling customers to easily submit profiles, specify business requirements, and complete the initial accreditation application on the company website.

Tucson, Arizona-based CARF is an independent, not-for-profit accreditation commission that develops and maintains practical and relevant standards of quality for human services organizations such as adult day services, assisted living residences, behavioral health programs, employment and community services and medical rehabilitation programs. The CARF family of organizations has accredited more than 3,700 providers in the United States, Canada, and Sweden in the areas of adult day services, assisted living, behavioral health, employment and community services, and medical rehabilitation. Over the last several years, the organization has expanded its accreditation services to other areas. CARF began accrediting workforce development services in 2001 and one-stop career centers in 2002.

Challenges

  • Improve Customer Service
  • Integrate Partner Channel
  • Leverage Business Intelligence

Results

  • Cost-effective streamlining of the accreditation process
  • Creation of a collaborative inter-company framework to exchange knowledge, manage data and synchronize transactions across the organization.
  • Enhancement of surveyor productivity and improvement of customer satisfaction.