Customer Snapshot: Egg

Online bank chooses CDC Respond to help improve its customer
feedback management

Online bank Egg launched in October 1998 and aims to revolutionize customers' experiences of financial services with a new and modern approach to banking. Today, it is the world's largest pure online bank with a customer base in excess of 3.6 million. The company has a total of 2,100 employees.

Challenges

  • Build Customer-Centric Infrastructure
  • Improve customer relationships
  • Increase operational efficiencies

Results

  • Removes duplication of effort and increases efficiency through ease of access to all information
  • Identifies the root cause of customer problems to pinpoint service inadequacies and facilitate change
  • Speeds up response times and improves the overall customer experience