Customer Snapshot: Federal Home Loan Bank of Atlanta


Wholesale banking institution chooses Pivotal for quickly customized CRM

The Federal Home Loan Bank of Atlanta is a $100 billion financial services organization that provides a stable source of low-cost financing and expertise to 1,170 members, which include commercial banks, thrifts, credit unions, and insurance companies. In addition, the FHLBA provides financing and grants to support affordable housing and community economic development programs.

Challenges

  • Improve customer service
  • Improve management of member data
  • Increase collaboration
  • Synchronize transactions for multiple divisions

Results

  • Streamlined business processes to improve service; quickly identify member needs
  • Quickly and easily customized solution to match its business and technology requirements
  • Decreased the time required to approve loan applications