Customer Snapshot: Holophane

Pivotal was deployed to 350 sales employees in North America and Europe, and was integrated with various solutions to streamline processes - from preorder to order entry to manufacturing.

Holophane, headquartered in Newark, OH, is a leading international manufacturer and marketer of premium quality, custom lighting fixtures and systems for a wide range of commercial and outdoor applications.

Challenges

  • Improve Customer Service
  • Increase Customer Retention
  • Increase Revenue and Profitability
  • Increase Sales Force Effectiveness

Results

  • Decreased changes occurring in orders by 18%.
  • Increased order transactions by more than 25% with the same staffing levels
  • Reduced orders needing clarification by 44%, saving money and time.