Customer Snapshot: Informatics, Inc.

Pivotal is completely integrated with Informatics' website - from taking an order to shipping it and all steps in between.

Informatics, Inc. is a leading manufacturer of retail bar code solutions operating out of Plano, Texas. Incorporated in 1986, the company offers software and hardware products that perform a variety of tasks ranging from bar code development and decoding to label creation.

Challenges

  • Improve Customer Service
  • Increase Customer Retention
  • Increase Revenue and Profitability
  • Increase Sales Force Effectiveness

Results

  • Improved customer service by reducing incident support response time.
  • Improved internal quoting process allows for faster response times to prospects.
  • Integrated with an AS-400 to provide real-time access to customer invoices, order history, account history and RMA as well as inventory.
  • Integrated with shipping application to allow real-time tracking of customer shipments.