Customer Snapshot: JLA Ltd

Pivotal CRM gives distribution company employees access to a single, unified repository of information, giving them the real-time intelligence and intuitive tools to and respond more effectively to sales opportunities.

JLA Ltd., based in Halifax, UK, is the world's largest independent distributor of commercial laundry equipment. Its operating mission is to not only deliver exceptional product expertise, but also unmatched pre- and post-sales care, from the point of sale, to installation and ongoing maintenance.

Challenges

  • Ensure scalability
  • Improve customer relationships
  • Improve Customer Service
  • Increase collaboration
  • Increase Sales Force Effectiveness

Results

  • Access to a single, unified repository of customer and prospect information
  • Improved internal and external collaboration
  • New ability to efficiently analyze how and when customers are buying to ensure that opportunities are targeted in a timely, accurate manner