Customer Snapshot: Mental Health Cooperative

Mental Health Cooperative Selects Pivotal to Innovate Consumer Care

Mental Health Cooperative, Inc. (MHC) is a not-for-profit organization that serves 4,500 seriously mentally ill, low-income consumers. Located throughout Tennessee, MHC is a mental health agency dedicated to helping those low-income consumers who suffer from serious mental illnesses achieve the highest possible quality of life. The agency employs more than 300 doctors, nurses, pharmacists, case managers and corporate administrators that work together to meet a wide variety of consumer needs.

Challenges

  • Improve customer relationships
  • Improve Customer Service
  • Increase collaboration
  • Reduce Operational Costs

Results

  • Streamlined its operations by creating a single, comprehensive view of the consumer
  • Employees can quickly access comprehensive consumer records pertinent to their role
  • Reduced operational costs