Customer Snapshot: Micro Warehouse Ltd.

UK-based Micro Warehouse selects Pivotal to increase organizational collaboration, improve sales and service efficiencies and enhance customer satisfaction

As the global leader in the provision of computer software, Micro Warehouse helps over 2 million customers worldwide fulfill their business' computer networking, hardware and software needs. The company offers customers over 25,000 products and support services to best fit their needs. Micro Warehouse has locations in six countries including the United Kingdom, France, Germany, North America and Canada.

Challenges

  • Improve Customer Service
  • Increase Revenue and Profitability
  • Increase Sales Force Effectiveness

Results

  • Easier for staff to process quotes and follow through on sales opportunities
  • Unified customer information stored across its multiple database systems
  • Universal access customer information