Customer Snapshot: Mold-Masters

Leading plastic-products manufacturer uses Pivotal to support global reach and better service

Headquartered in Georgetown, Canada, Mold-Masters employs approximately 1000 people globally, serving customers in more than 40 countries. With over 1600 active patents, Mold-Masters has been the undisputed leader in "hot runner" technology for more than 40 years. Internationally, Mold-Masters continues to grow, building new facilities in Asia, collaborating with new partners, and extending its reach into new markets.

Challenges

  • Improve customer relationships
  • Improve Customer Service
  • Increase campaign effectiveness
  • Increase Sales Force Effectiveness
  • Provide mobile synchronization capabilities

Results

  • Using Pivotal has reduced the maintenance overhead associated with managing data access and transfers
  • Mobile users can automatically exchange and synchronize data with the central database for accurate, up-to-date, consolidated customer information
  • Pivotal has contributed to company's consistent sales growth
  • System allows for rapid addition of new functionality, improving responsiveness to user requests
  • High-quality customer support can be provided to customers regardless of location
  • Improved quality of customer data has led to better understanding of customer needs
  • Issues are resolved and sales reps are kept informed about customer concerns through a corrective-action process built on Pivotal