Customer Snapshot: Newport Corporation

Pivotal has helped Newport save $30,000-$40,0000 per year in literature fulfillment costs by eliminating duplicate shipments and enabling eLiterature via PDF files.

Headquartered in Irvine, California, Newport Corporation is a global leader in the design, manufacture and marketing of high-precision components and integrated systems for the telecommunications, semiconductor equipment, computer peripheral and research markets.

Challenges

  • Improve Customer Service
  • Increase Customer Retention
  • Increase Revenue and Profitability
  • Increase Sales Force Effectiveness

Results

  • Created an automatic quote follow-up function for Sales and Technical Support.
  • Enabled electronic quote updates and automatic proposal generation.
  • Improved competition tracking and enhanced competitor product cross-matching.
  • Increased accuracy and better response for targeted mailings.
  • Increased opportunity creation from 10's to 100's per month.
  • Increased Sales Management's visibility of opportunities and ability to forecast.
  • Integrated shipping function with bar coded label generation, weight and cost information and package tracking with integrated links directly to the shipper's web tracking data.
  • Reduced duplication of effort, mailing list errors, and time required for process.