Customer Snapshot: Sage Products Inc.

Sage Product's Pivotal solution has allowed the company to develop a team of more informed sales reps who have current and consistent information in front of them at all times.

Sage Products Inc. is a leading developer and manufacturer of medical devices for healthcare providers. Headquartered in Crystal Lake, Illinois, Sage serves more than 150,000 customers in the healthcare arena.

Challenges

  • Achieve Rapid Deployment
  • Improve Customer Service
  • Increase Customer Retention
  • Increase Revenue and Profitability
  • Increase Sales Force Effectiveness

Results

  • Decreased redundancy in workflow and created more streamlined approach to communications with customers allowing their sales force to work more collaboratively and handle more accounts and key accounts better.
  • Improved communications throughout the organization by keeping everyone in the loop on contact with customers.
  • Improved forecasting effectiveness and the ability to stay in tune with the marketplace.
  • Increased sales effectiveness by consolidating lead and customer information.