Customer Snapshot: Savills Asia Pacific

Leading international property management services firm takes advantage of the flexibility of Pivotal CRM to build out a full property management system at a lower cost

With over 160 offices and nearly 16,000 employees worldwide, Savills is the leading international property services group. A unique combination of sector knowledge and entrepreneurial flair gives clients access to real estate expertise of the highest caliber across the UK, Continental Europe, Asia Pacific, and Africa.

In the Asia Pacific region, it has operations in Australia, China, Hong Kong, Japan, Korea, Macao, the Philippines, Singapore, and Thailand.


Challenges

  • Support rapid growth
  • Integrate with other systems
  • Improve customer service
  • Support multiple languages and offices
  • Increase revenue and profitability
  • Integrate new acquisitions
  • Meet the varied demands of property management, valuation, and agency services 

Results

  • Shortens development cycles, lowering cost of development by 20%
  • Accelerates process of bringing new acquisitions onto the same system
  • Supported a 15% increase in size of client base without adding headcount
  • Enables agents to handle 2 times more clients than they could before
  • Decreases sales and leasing cycles by 15%, lowering costs
  • Provides visibility into valuation and trends
  • Strengthens company's competitive advantage