Customer Snapshot: SoftBrands Inc.

As demand for SoftBrands's software and services continues to grow, they have chosen Pivotal as a scalable, mobile solution that will grow with them.

SoftBrands is a Minneapolis-based global application software company with a host of consulting and technology services. They provide eBusiness solutions through their Enterprise Resource Planning and Complete Care software suite of products. SoftBrand software is licensed by more than 3,700 customer sites in 60 countries and is translated in more than a dozen languages. Licensees include some of the fastest growing manufacturers and global enterprises from the Global 2500.

Challenges

  • Achieve Rapid Deployment
  • Increase Sales Force Effectiveness

Results

  • Enabled personalization of customer interaction and furthered one-to-one marketing abilities, which further demonstrate the Complete Care corporate culture.
  • Enabled through RPM (Rapid Productivity Methodology) to implement a fully customized Phase 1 in just 90 days, and Phase 2 in only 45 days — well ahead of schedule and under budget.
  • Increased forecasting effectiveness by compiling pipeline information in seconds - instead of weeks.
  • Project management, sales force, customer service, finance, marketing and other pertinent customer information can now be shared enterprise-wide.
  • Reduced sales cycle time by empowering sales people with easy to access information.