Customer Snapshot: Southern Company Services, Inc.

Southern Company chose Pivotal for Sales and Marketing, providing an automated system for universal communication between departments throughout all the operating companies.

Southern Company is a super-regional energy company with more than 32,000 megawatts of electric generating capacity in the Southeast. It is one of the largest producers of electricity in the United States.

Challenges

  • Build Customer-Centric Infrastructure
  • Improve Customer Service
  • Increase Customer Retention
  • Increase Sales Force Effectiveness

Results

  • Mobile Sales representatives now have immediate access to information.
  • Pivotal enables universal communication between departments throughout all of Southern's operating companies.