Customer Snapshot: Superpartners

Leading superannuation administrator delivers super service with Pivotal CRM

Superpartners is Australia's largest superannuation administrator. The firm provides value-for-money services to the superannuation industry and supports clients in ensuring their members receive the best possible retirement savings.

Superpartners administers 5.2 million member accounts and 430,000 employer accounts, and has over $48.5 billion in funds under administration.

Challenges

  • Build Customer-Centric Infrastructure
  • Improve Customer Service
  • Improve management of member data
  • Increase operational efficiencies
  • Integrate Partner Channel

Results

  • Empowers company to deliver better service for client funds and their respective members
  • Enables company to grow its client base and better target its marketing
  • Gives better understanding of clients' needs and client-base trends