Customer Snapshot: Wickes Building Supply Ltd.

Pivotal enables Wickes to unify all constituents in the demand chain including: retail outlets, design centers, distribution centers, home delivery warehouses and the call center.

Wickes Building Supply Ltd. is the leading independent retailer of home improvement and gardening products in Britain.

Challenges

  • Improve Customer Service
  • Simplify the Buying Experience

Results

  • Integrated sales, marketing and support roles.
  • Streamlined processes - from order to delivery.
  • Wickes will improve customer service and increase business efficiencies by reducing errors during the sales process.