Customer Snapshot: Work|Life Benefits

The Pivotal solution, chosen for its user-favored GUI and ability to open multiple windows simultaneously, greatly improved call center workflow and productivity.

Work|Life Benefits, a U.S. based corporation, helps companies and their employees achieve measurable increases in productivity, retention and morale through the design and implementation of integrated work/life strategies.

Challenges

  • Improve Customer Service
  • Increase Customer Retention
  • Increase Revenue and Profitability
  • Increase Sales Force Effectiveness

Results

  • Enabled customers to access information via live integration with the web site.
  • Enabled employees to provide instant information using a Real-time integration with Mapmaker mapping application.
  • Increased customer satisfaction by improving the quality and volume of information provided to customers.
  • Increased productivity by 50% because employees could access information easier and quicker.
  • Reduced time spent running reports by 80%