Customer Snapshot: XTRA Lease

XTRA Lease selects Pivotal to improve sales and marketing effectiveness and enhance customer service

XTRA Lease, one of the largest trailer leasing companies in North America, is a division of XTRA Corporation. Serving customers across North America, XTRA Lease provides a fleet of 90,000 dry and temperature-controlled vans, chassis, flatbeds and storage vans to meet the broad transportation needs of its customers.

Challenges

  • Improve customer relationships
  • Improve Customer Service
  • Increase collaboration
  • Track leasing behavior

Results

  • Accurately manage pipelines and automatically generate quotes and proposals
  • Immediate access to customer information
  • Sales professionals empowered to conduct highly personalized interactions with each customer